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WizShark Brings Collaboration to Troubleshooting

July 24th, 2014

By Davneetsingh Narang

AirTight offered early beta access to WizShark, our visual WiFi troubleshooting tool in cloud, and since then it has been a fun ride for the team. It was heartening to see a number of WiFi professionals taking interest in the tool and appreciating its graphical representation of packet captures. Of course, the positive feedback was accompanied with, as expected, feature requests!

Apart from graphical representation, we also want to empower collaboration and reporting using this tool. Hey, when people work on tools in cloud, this is expected already, right? Starting on this path, we have added capability for seamless collaboration for team troubleshooting.

Share current views with team members

Old school troubleshooting is with “Share this file with…” functionality, but then it only allows sharing raw traces and not troubleshooting milestones. Realizing that, we added capability in WizShark to share current views with team members. Now there is a button on WizShark menu to share the current view to bring your colleagues up to speed on what you have discovered so far.

Click to enlarge

Share troubleshooting milestones with team members

Clicking on this Share button will open up the Share View dialog which generates a link that you can share with your peers. Your colleague will be on the same page as you in no time, including all the frame-filtering, zooming and slicing that you may have performed on the graph. From this point on, both of you can analyze the graph independently.

Click to enlarge

Generate a link you can share with your peers

Easily create reports for management, customers or troubleshooting community

And then there are times, when you have successfully troubleshot the issue using WizShark and then you want to generate a report for your managers, your customers or for the troubleshooting community. Simply click on the Save as Image icon just above the graph. Save the view in your preferred image format (.png or .jpg) and embed it in your report.

Click to enlarge

Create a report for your managers, customers or troubleshooting community

Are you participating in the WizShark beta? Feel free to tweet your feedback and suggestions to @airtight, @wizshark or write to wizhark @ airtightnetworks.com.

WLAN Troubleshooting

WLAN Pros Europe: Hang Out With AirTight Experts

July 21st, 2014

WLAN Pros Conference is coming to Europe! As Keith Parsons (the conference’s chair and founder) puts it, “the Wireless LAN Professionals EU Summit consists of three days of fun, great topics, awesome gear, and wonderful networking.”

wlan-pros-europeAnd we are excited to have two of our technical gurus – Allen Walker out of the UK and Rick Farina from the US - presenting. As luck would have it, the organizers put the two sessions in the same time slot, so unless the attendees are completely slacking, they won’t be able to avoid both Rick and Allen at the conference.

What will they be speaking on?

Read more…

Best practices, Wireless security

802.11ac Essentials – Webinar

June 9th, 2014

Webinar2Join us for a 45-min webinar on 802.11ac essentials on June 10 (11 am EST or 7 pm EST) with our senior technical marketing engineer, Robert Ferruolo.

Topics include:

  • What’s new in 802.11ac standard?
  • 802.11ac capabilities compared to 802.11n
  • Should I jump in now or wait for 802.11ac Wave 2?
  • 802.11ac scalability compared to 802.11n
  • How does 802.11ac change the game for client devices?

Edit: We will update the blog with the recording and the presentation.

Meanwhile, you can register for the next webinar in the 802.11ac series to take place on June 24

 

Read more…

802.11ac

WizShark Beta: Visual Wi-Fi Troubleshooting in the Cloud

May 12th, 2014

WizShark is changing Wi-Fi troubleshooting for the better. This tool is now open for private beta; contact us to join.

Interested in WizShark? Request a private beta account.

Interested in WizShark? Request a private beta account.

At Interop in Las Vegas, a Wireless Field Day delegate and all around wireless guru George Stefanick presented “The Wireless Engineer’s Essential Toolkit” and covered everything you could need to properly deploy, maintain, and troubleshoot a WLAN. George took extra time to emphasize how important it is to quickly get the information needed to diagnose an issue. The attendees were engaged and afterwards the conversations continued in the hallways. It’s clear that people want to know how to use the tools of the trade but not everyone has the time to learn such specific tools (I know I didn’t when I was the resident networking jack-of-all-trades).

Read more…

WLAN Troubleshooting

ACTS 2014 – On the Road Again (Dallas, TX)

May 11th, 2014
ACTS Dallas

Register for ACTS Dallas!

Our ACTS 2014 Cloud W-Fi and Security roadshow continues, with the next stop in Dallas, TX on May 22, 2014, 2 pm to 6 pm.

ACTS (AirTight Cloud Technology Symposium) is a great way to interact with AirTight experts and your peers, learn about cool new cloud Wi-Fi / WIPS technologies and have a good time afterwards.

Who should attend?

CIOs, CMOs, IT managers and directors, marketing managers and technologists, IT solution architects, IT resellers, compliance officers, and information security professionals.

What will you learn?

You will learn about the latest developments in cloud Wi-Fi, how to turn Wi-Fi from a cost center to a business driver, and why and how to protect your organization from wireless threats. You will also hear from your peers about what they are doing to solve wireless challenges in a distributed enterprise environment.

For more information and to register, visit: http://go.airtightnetworks.com/ACTS2014Dallas

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WLAN networks

Management System Diversity: “Manage WLANs from Anywhere Using Anything!”

April 2nd, 2014

So much competitive marketing noise has been made over the last half dozen years about managing WLANs that vendors are now trying to manage WLANs from anywhere using everything. It wouldn’t surprise me in the least to hear a vendor say that they can now manage a branch WLAN in France from the comfort of their kitchen’s refrigerator’s management widget. It has gotten downright silly. I thought I would recap just how diverse the WLAN management scene has become: first for a good laugh, and second as a reference for those newcomers to the Wi-Fi industry.

You may be thinking, “why are there so many ways to manage a Wi-Fi system?” There’s a variety of answers to that question, such as:

  • Cost
  • Differing use cases
  • Partner eco-system
  • User preference

Not every vendor provides each of the management methods described below, but rest assured that every vendor will tell you that you don’t need anything other than what they sell. Can I get an amen? Below, I have offered a visual reference of the seven prevalent methods of managing a Wi-Fi infrastructure. It’s important to note that I will not address Wi-Fi client management methodologies in this post.

WLAN-management-diversity

Read more…

WLAN planning

Away from Corner Cases: High Density, Low Throughput Wi-Fi

March 19th, 2014

In my blog called Corner Cases, I mentioned that high density, high throughput (HDHT) cases are in the extreme minority (<1%). In this blog, I would like to discuss High Density, Low Throughput (HDLT), which I believe will be the situation that over half of the installed Wi-Fi infrastructures of the world will face at some point over the next 5-7 years. I want to clarify that that when I use the term “high density”, I’m referring to client density (lots of clients in a physical area), not AP density (lots of APs in a physical area).

Unless you’ve been camping out under a rock, you may have heard the term “Internet of Things” or IoT for short. This moniker refers to the movement toward connecting previously-unconnected devices onto the Internet. To clarify, things are being connected to the Internet, thus we get Internet of Things. So how many of these things are we talking about? Oh… a few I suppose. Gartner is saying there will be 26 billion IoT devices and an additional 7.3 billion smartphones/tablets/PCs by 2020.

Read more…

WLAN planning

Restaurant Wi-Fi Primer – On-demand Webinar from Hospitality Technology Magazine

March 3rd, 2014

Last week we participated in the Restaurant Wi-Fi Primer webinar with Hospitality Technology Magazine, Boston Market and Spartan Computer Services.

Kevin McCauley presented on best practices in retail Wi-Fi analytics and social media integration. To view the webinar on demand, go to Hospitality Technology (free registration required).

You can also view AirTight’s slides on SlideShare.

Read more…

Retail

Corner Cases

February 26th, 2014

Most Wi-Fi manufacturer’s marketing departments would have you believe that 99% of all deployments are what I’d call “corner cases.” I call B.S. (as usual).

Here are the high-density/high-throughput (HDHT) corner cases that so many manufacturers would have you believe are so prevalent:

  • Large K-12 and University libraries, cafeterias, lecture halls, and auditoriums
  • Stadium or gymnasium bowls
  • Large entertainment venues (e.g. music and theater halls, night clubs)
  • Trade shows
  • Urban hotspots
  • Airports

Read more…

WLAN planning

Retail Analytics: Who Owns The Data?

January 14th, 2014

At AirTight Networks, we talk a lot of SMAC (Social, Mobile, Analytics, Cloud). Together these forces have come together to significantly impact and radically change various markets. It’s not hard to wax eloquent about SMAC for long periods of time, but in this article, I want to focus only on the Analytics piece – that numerical, statistical, miracle whip that drives business decisions.

Analytics Data: Type and Collection

In the SMAC model using Wi-Fi as the Mobile piece, data is collected from Wi-Fi access points. The analytics data itself generally falls into one of two categories: 1) Presence, and 2) Opt-in.

Presence Analytics
Presence Analytics is, as it sounds, focused around whether the client device is on-location (“present”) and whether it is inside or outside a boundary (e.g. a store front). This type of data is device-specific (MAC Address), independent from the user of a device (contains no user-identifying information), and therefore anonymous. It is collected by using Access Points (APs) to scan the air and to gather MAC addresses (which only a hashed representation thereof is stored). Presence Analytics can be used for a variety of things, but some examples might include:

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Retail ,